Privacy Policy | First Nation Fidelity

1. Information We Collect

First Nation Fidelity, LLC ("we," "our," or "us") is committed to protecting your privacy online. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

We collect two categories of information:

Personally Identifiable Information (PII): This includes names, mailing addresses, email addresses, phone numbers, and other data you voluntarily provide when submitting forms, creating accounts, or communicating with us.

Non-Personally Identifiable Information: This includes IP addresses, browser types, referring URLs, pages visited, and general browsing behavior collected through analytics tools to improve our website and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our services
To deliver customer support and respond to inquiries
To process transactions and send related information
To improve our marketing efforts and promotional activities
To personalize user experience and deliver tailored content
To send administrative communications, including service updates and policy changes
To comply with legal obligations and enforce our terms

3. Information Sharing & Disclosure

We may share your information with trusted third-party service providers who assist us with payment processing, service delivery, website hosting, and marketing operations. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

We may also disclose your information when required by law, in response to legal processes, to protect our rights, or to prevent fraud or other illegal activities.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your preferences and settings
Improve website functionality and performance
Analyze usage patterns and site traffic
Deliver targeted advertising and relevant content

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect some website functionality.

5. Your Choices & Rights

You have the following options regarding your personal information:

Opt out of marketing: Unsubscribe from promotional emails at any time using the link provided in our communications.
Update personal information: Request corrections or updates to your data by contacting us directly.
Limit tracking: Adjust your browser or device settings to limit cookie-based tracking.
Request account deletion: Submit a deletion request, subject to our legal obligations to retain certain records.

To exercise any of these rights, contact us at support@firstnationfidelity.com.

6. Data Security

We implement industry-standard security protocols to protect your information. However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We regularly review and update our security practices to address emerging threats.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of any third-party website you visit through links on our site.

8. Children's Privacy

Our website and services are intended for adults only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take prompt steps to delete that information from our records.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Your continued use of our website and services after any modifications constitutes your acceptance of the updated policy.

10. SMS Consent & Phone Numbers

SMS opt-in consent and phone numbers for the purpose of SMS are not being shared with any third parties under any circumstances.

Information collected at (302) 240-9918 remains strictly confidential and is used solely for the purposes described in this policy.

11. Message Types

You may receive the following types of SMS messages from First Nation Fidelity:

Meeting confirmations and scheduling updates
Service notifications and status updates
Appointment reminders
Case follow-ups and transaction updates

12. Message Frequency

You may receive up to 10 SMS messages per week, depending on the type and status of your communication with us. Message frequency varies based on your active transactions and service interactions.

13. Carrier Fees

Standard carrier message and data rates may apply to SMS messages sent to or from First Nation Fidelity. These rates apply both domestically and internationally. Please contact your wireless carrier for details about your messaging plan.

14. Opt-In Method

By submitting an online form on our website, you are providing your express written consent to receive SMS messages from First Nation Fidelity, LLC. This online form submission constitutes your opt-in consent for text message communications.

15. Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. You may also opt out by contacting us directly at (302) 240-9918 or by emailing support@firstnationfidelity.com.

16. Help

For assistance with SMS messaging, reply HELP to any message you receive from us, or call us directly at (302) 240-9918.

17. Standard Disclosures

Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us at (302) 240-9918.

18. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

First Nation Fidelity, LLC

5 Teakwood Dr, Newark, DE

Email: support@firstnationfidelity.com

Phone: +1 (302) 240-9918